Man with Van Brimsdown Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Brimsdown provides removal, transport and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 Service means any removal, collection, delivery, transport, loading, unloading, packing, or related service offered by Man with Van Brimsdown.

1.2 Vehicle means any van or other vehicle operated or arranged by us to provide the Service.

1.3 Customer, you or your means the individual, business, or organisation making the booking or on whose behalf the booking is made.

1.4 Goods means the items, furniture, personal effects, equipment, or materials that are the subject of the Service.

1.5 Booking means a confirmed arrangement for the provision of the Service, whether agreed verbally or in writing, including bookings made online or through any third party platform.

1.6 Working Day means any day other than Saturday, Sunday or a public holiday in England and Wales.

2. Scope of Services

2.1 We provide man and van services, small and medium removals, collection and delivery, and related loading and unloading across our service area and more widely within the UK, as agreed at the time of booking.

2.2 The exact nature and scope of the Service for each Booking will be as agreed with you, including the number of staff, size of vehicle, expected duration, and any special requirements notified to and accepted by us in advance.

2.3 We reserve the right to refuse to carry any Goods that, in our reasonable opinion, are unsafe, illegal, too heavy, inadequately packed, or may cause damage to the Vehicle, our staff, or other Goods.

3. Booking Process

3.1 Bookings may be made by phone, online form, or through an approved booking channel. A Booking is only confirmed when we have accepted your request and provided you with a confirmation or agreed service details.

3.2 When making a Booking, you must provide accurate and complete information, including:

(a) collection and delivery addresses;

(b) access details at both addresses, including any stairs, lifts, parking restrictions, or distance from parking to the property;

(d) any particularly heavy, fragile, or valuable items;

(e) any time restrictions, building rules, or special conditions that may affect the Service.

3.3 Our quote is based on the information you provide. If the actual circumstances differ from those described at the time of Booking, we may adjust the price, require additional staff or time, or in extreme cases decline to complete part or all of the Service.

3.4 Any time or date given for arrival or completion is an estimate and not guaranteed. We will make reasonable efforts to meet agreed times, but we accept no liability for delay caused by traffic, weather, accidents, road closures, mechanical breakdown, or other factors beyond our reasonable control.

4. Prices and Payment

4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both. The basis of charging will be clearly communicated at or before the time of Booking.

4.2 Where an hourly rate applies, charging normally starts from the time the Vehicle and staff arrive at the agreed collection point and continues until the Service is completed, subject to any minimum charge period advised at the time of Booking.

4.3 Where a fixed price is agreed, this will normally be based on the information you provide regarding access, distance, and volume of Goods. If the job requires significantly more time, labour, or trips than reasonably expected, we reserve the right to charge an additional amount at our standard rates.

4.4 Unless otherwise agreed, payment is due either in advance or immediately on completion of the Service. We may require a deposit to secure a Booking, particularly for larger moves or long distance work. Any deposit will be deducted from the final amount payable.

4.5 We accept the forms of payment notified at the time of Booking. You are responsible for ensuring that full payment is made when due. We reserve the right to refuse to commence or continue the Service if payment terms have not been met.

4.6 If payment is not received when due, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in pursuing payment.

5. Cancellations and Changes

5.1 You may cancel or amend a Booking by giving us clear notice. The following cancellation terms apply unless otherwise agreed in writing:

(a) More than 48 hours before the scheduled start time: you may cancel without a cancellation fee, although any non-refundable third party charges we have incurred may be passed on to you.

(b) Between 24 and 48 hours before the scheduled start time: we reserve the right to charge up to 50 percent of the agreed price or retain your deposit, whichever is higher.

(c) Less than 24 hours before the scheduled start time or on the day of the move: we reserve the right to charge up to 100 percent of the agreed price.

5.2 If you wish to change the date, time, or scope of the Service, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote or additional charges.

5.3 We may cancel or suspend the Service if:

(a) you fail to pay any required deposit or advance payment;

(b) we reasonably believe that providing the Service would be unsafe or unlawful;

(d) extreme weather, accident, breakdown, or other circumstances beyond our control prevent us from operating safely.

5.4 In the event that we cancel due to reasons within our control, our liability will be limited to refunding any pre-paid amounts for the affected Booking. We will not be liable for any consequential loss, such as missed appointments, lost earnings, or additional third party fees.

6. Your Responsibilities

6.1 You are responsible for:

(a) ensuring that you have the legal right to move the Goods;

(b) obtaining any necessary permissions for parking, loading, or access at both collection and delivery addresses;

(c) providing clear instructions and being present or represented at all times while the Service is carried out, unless agreed otherwise in advance;

(d) properly securing or removing any fixtures, fittings, or appliances that need to be transported;

(e) packing and protecting your Goods adequately, unless you have specifically arranged for us to provide packing services.

6.2 You must not ask our staff to do anything that may be unsafe, unlawful, or likely to cause damage to property or injury to persons.

7. Goods Not Accepted or Carried Only at Owner's Risk

7.1 We do not accept for transport:

(a) illegal items or substances;

(b) explosives, flammable or hazardous materials, including gas cylinders, fuels, chemicals, or paints, unless expressly agreed in writing;

(d) perishable or frozen foods for extended journeys;

(e) waste or refuse except as set out in section 10.

7.2 Certain items may be carried only at the owner's risk, including but not limited to:

(a) cash, jewellery, precious metals, or stones;

(b) important documents, passports, or certificates;

7.3 You must inform us in advance of any particularly fragile or high value items so that appropriate handling can be considered. Failure to notify us may affect any assessment of liability.

8. Liability and Limitations

8.1 We will take reasonable care when handling, loading, transporting, and unloading your Goods. However, our liability is limited as set out in this section.

8.2 We will not be liable for loss or damage arising from:

(a) your failure to pack or protect Goods adequately;

(b) defects in Goods that make them inherently susceptible to damage;

(d) dismantling or re-assembling furniture or equipment, unless agreed as part of the Service and carried out by us using reasonable care;

(e) goods packed or loaded by you or a third party;

(f) delays caused by circumstances beyond our reasonable control.

8.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the affected items, subject to any cap or limit notified at or before the time of Booking.

8.4 We will not be liable for any indirect or consequential loss, including loss of profit, business interruption, loss of opportunity, or emotional distress.

8.5 You must inspect the Goods and premises as soon as reasonably possible after completion of the Service. Any visible damage or issues should be reported to us within 48 hours of completion. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any potential liability.

8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded or limited under UK law.

9. Access, Parking and Property Damage

9.1 You are responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery addresses and for complying with any local parking regulations.

9.2 Parking fines or charges incurred as a direct result of your instructions or failure to provide suitable parking may be added to your invoice.

9.3 We will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures, but you accept that some risk of minor scuffs or marks is inherent in moving Goods in and out of buildings.

9.4 If access is unusually tight, obstructed, or hazardous, we may suggest alternative arrangements. If you ask us to proceed despite our advice, we will not be liable for damage arising from the difficulty of access unless caused by our negligence.

10. Waste and Environmental Regulations

10.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been specifically agreed as part of the Service.

10.2 Any removal of waste or unwanted items will be carried out in accordance with applicable waste carrier and disposal rules. Items will only be taken to authorised disposal or recycling facilities.

10.3 You must not present hazardous, clinical, or prohibited waste for collection unless expressly agreed in advance and lawful disposal arrangements are in place. Additional charges will apply for any specialist handling or disposal.

10.4 If items you have asked us to remove are found to include hazardous materials or are otherwise subject to additional regulatory requirements, we may refuse to take them or may levy additional charges to cover compliant disposal.

11. Insurance

11.1 We maintain insurance suitable for our business operations. Details of cover levels can be provided upon request.

11.2 You are encouraged to arrange your own additional insurance for high value or particularly fragile items, or where you require cover beyond the limits in these Terms and Conditions.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our Service, you should raise the issue with us as soon as possible so that we have an opportunity to put matters right.

12.2 Complaints about damage to Goods or property should be supported with reasonable evidence, such as photographs and a description of the circumstances.

12.3 We will review any complaint in good faith and aim to respond within a reasonable timeframe. Where appropriate, we may offer a repair, replacement, partial refund, or other remedy, having regard to these Terms and Conditions and applicable law.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you only as necessary to manage Bookings, deliver our Services, take payment, and communicate with you.

13.2 We will store your data securely and will not sell your personal information to third parties. We may share information with trusted partners or service providers where necessary to perform the Service or comply with legal obligations.

14. Variation of Terms

14.1 We may revise these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Service.

14.2 Any informal variations or additional promises will only be binding if confirmed by us in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.

16.4 These Terms and Conditions, together with the details of your Booking and any agreed written variations, constitute the entire agreement between you and us in relation to the Service and supersede any prior discussions, understandings, or agreements.