Man with Van Brimsdown Privacy Policy

This Privacy Policy explains how Man with Van Brimsdown collects, uses, stores and shares personal data when providing removal and transport services. It applies to all Man with Van Brimsdown customers in the Brimsdown area, as well as individuals who make enquiries or otherwise interact with our services.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant data protection laws. This Privacy Policy describes the types of information we process, our purposes for processing, the lawful bases we rely on, and your rights in relation to your personal data.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, address, service address, billing address, and general location information within the Brimsdown area, as well as your communication preferences.

Service and booking information such as details of your requested move or transport, including collection and delivery addresses, property access information, preferred dates and times, inventory or item descriptions, special handling requirements, and any notes you provide to help us perform the service.

Communication records including information contained in messages you send to us through enquiry forms or other methods of communication, together with our responses and any notes relating to your enquiries or bookings.

Payment and transaction data such as records of payments made for services, amounts, dates, payment status and basic billing information. We do not store full payment card details; payment processing is carried out by third party payment processors.

Technical and usage information collected when you visit our online services, such as standard log information, approximate location based on your device or network, and information about how you access and use our website. This may include the date and time of your visit and the pages you view.

Sensitive categories of personal data are not routinely collected. If you choose to share any special category data with us, such as health-related information relevant to access arrangements, we will handle it with additional care and only for the purposes for which you provided it.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under data protection law. The main purposes and lawful bases are:

To provide removal and transport services. We use your data to arrange, schedule and carry out bookings, plan routes, manage collections and deliveries, and handle any issues that arise. The lawful basis for this processing is contract, as it is necessary to enter into and perform a contract with you or to take steps at your request before entering into a contract.

To manage enquiries and customer support. We process your personal data to respond to questions, provide quotations, and handle complaints or feedback. Our lawful bases are contract where the enquiry relates to an existing or prospective service, and our legitimate interests in providing and improving our services.

To manage payments and accounting. We process payment and transaction data to take payment, issue invoices and receipts, and keep accurate financial records. The lawful bases for this processing are contract and legal obligation, as we must maintain accounting and tax records.

To maintain and improve our services. We may use aggregated and minimised personal data to monitor service quality, improve our processes, and train staff. Our lawful basis is our legitimate interests in operating and developing a reliable, efficient moving service.

To comply with legal obligations. We may process your personal data where necessary to comply with laws and regulations, respond to lawful requests from authorities, or establish and defend legal claims. The lawful basis is legal obligation or legitimate interests, depending on the circumstances.

With your consent. In limited cases we may request your consent, for example for certain types of marketing communication. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. In general:

Customer and booking records are kept for a period that allows us to manage ongoing services, handle disputes or queries, and comply with tax and accounting obligations. This may typically be several years after the end of your last service with us.

Enquiry records where no booking is made are retained for a shorter period, sufficient to respond to your enquiry and manage any follow-up correspondence.

Financial and transaction information is kept for the period required by applicable tax and accounting laws.

Technical and usage data may be kept for a limited period necessary for security, analysis and website maintenance, after which it may be anonymised or deleted.

When personal data is no longer needed, it is securely deleted, anonymised or otherwise put beyond use in line with our data retention practices.

Data Sharing and Processors

We may share your personal data with selected third parties where this is necessary for the operation of our services, to comply with legal obligations, or where you have given your consent. These third parties act either as independent controllers or as processors on our behalf.

Service providers and processors. We use trusted third parties to help us deliver our services, such as payment processors, accountants or administrative support providers, and information technology and hosting providers. Where these parties act as processors, they are bound by contractual obligations to process personal data only on our instructions, keep it secure, and not use it for their own purposes.

Professional advisers. We may share data with legal advisers, insurers, or other professional advisers when necessary to manage risks, obtain advice, or handle legal claims.

Authorities and legal requirements. We may disclose your personal data where required to comply with legal or regulatory obligations, court orders, or lawful requests from public authorities, or where disclosure is necessary to establish, exercise, or defend legal rights.

We do not sell your personal data. Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection laws, such as using approved standard contractual clauses or transferring to countries recognised as providing an adequate level of protection.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes, using secure systems and storage methods, and regularly reviewing our security practices.

While we take reasonable steps to safeguard your personal data, no method of transmission or storage is completely secure. You should also take care when sending information to us and ensure that any devices or accounts you use are kept secure.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Brimsdown customers in the Brimsdown area, and may also apply to other individuals whose data we process, subject to certain legal limitations and exemptions.

You have the right to access your personal data and obtain a copy of the information we hold about you, together with certain details about how we use it.

You have the right to request correction of inaccurate or incomplete personal data. We will update or amend information that is shown to be incorrect.

You have the right to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

You have the right to restrict processing of your personal data in specific situations, such as where you contest the accuracy of the data or you have objected to our use of it and we are considering your request.

You have the right to object to processing where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

You have the right to data portability in respect of certain personal data processed by automated means on the basis of consent or contract. This allows you to receive that data in a commonly used, machine-readable format and to transmit it to another controller where technically feasible.

Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be made available through our usual communication channels, and the updated policy will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.