Terms and Conditions for Man With Van Brimsdown Services
These Terms and Conditions set out the basis on which Man With Van Brimsdown provides moving, collection, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. These terms are designed to be fair, clear, and practical, while protecting both the customer and the service provider. They apply to domestic and commercial jobs, including single-item transport, furniture moves, flat clearances, and other man and van services, unless a separate written agreement says otherwise.
In these terms, references to we, us, and our mean the service provider operating under the Brimsdown man and van name. References to you and your mean the customer or the person placing the booking on behalf of a household, business, landlord, tenant, or other party. It is your responsibility to ensure that any person who benefits from the service is aware of these terms. If any part of these conditions is found invalid or unenforceable, the remainder will continue to apply.
These terms are intended to support the lawful and efficient provision of a van and man service in Brimsdown and elsewhere in the UK. They do not affect your statutory rights as a consumer. Nothing in this document excludes liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Bookings are usually made after an enquiry and a quotation based on the details you provide. To give an accurate price and schedule, you must supply complete and truthful information about the items, access arrangements, locations, stairs, parking restrictions, loading conditions, and any special handling requirements. If the details later change, we may revise the quotation, alter the vehicle size, add labour, or refuse to proceed if the job becomes unsafe or materially different from what was agreed.
A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment. Until confirmation is issued, availability is not guaranteed. For the avoidance of doubt, a message, estimate, or verbal discussion alone does not create a binding booking. Once confirmed, the service will be delivered at the agreed date, time, and location, subject to delays outside our reasonable control. You should ensure someone authorised to act on your behalf is present at the collection or delivery point if decisions may be needed during the job.
It is your responsibility to ensure that the premises, access routes, parking areas, and items are ready for collection at the agreed time. Where waiting time is caused by incomplete access, incorrect address details, missing permits, or unavailable keys, additional charges may apply. 
If our team cannot complete the work because of unsafe access, prohibited parking, inadequate packaging, or a breach of these terms, we may treat the booking as a cancellation by you and charge accordingly.
Prices may be quoted as fixed, hourly, or based on a combination of labour, vehicle use, mileage, and special handling. Any quotation is based on the information supplied before the job begins. If the scope changes after arrival, or if the service requires additional staff, a larger vehicle, a second trip, or extra waiting time, we may adjust the price. Unless expressly stated otherwise, prices may exclude tolls, congestion charges, parking costs, disposal charges, permits, and any third-party fees.
Payment terms will be confirmed at the time of booking or prior to completion of the job. We may require a deposit, especially for larger or time-sensitive jobs. Full payment is normally due on completion unless we have agreed invoice terms in writing. We accept only the payment methods we have approved in advance. Where payment is due on the day, it must be made promptly and in full. We may suspend further services, withhold unloading, or retain goods only to the extent permitted by law if payment is overdue and no lawful alternative arrangement has been agreed.
Any invoice must be paid by the date shown on it. If payment is late, we reserve the right to charge statutory interest and reasonable recovery costs in accordance with applicable UK law. You must not make deductions or withhold payment for unrelated disputes unless required by law or agreed in writing. If a charge is disputed, you should raise the issue promptly and provide clear supporting information. We will review genuine disputes in good faith, but undisputed amounts remain payable.
Cancellations and changes should be requested as soon as possible. If you need to cancel or reschedule, we may retain or charge a cancellation fee reflecting the time reserved, preparation made, and any costs already incurred. The closer the cancellation is to the agreed booking time, the greater the likely charge. If the team is already en route or has arrived at the property, additional charges may apply. If you are unable to provide access, the booking may be treated as cancelled by you.
We may cancel or postpone a booking where circumstances make performance impossible, unsafe, unlawful, or commercially unreasonable, including severe weather, vehicle breakdown, road closure, staff illness, or lack of safe access. If we cancel for reasons within our control, we will normally offer a revised appointment or refund any prepayment for undelivered services, subject to the law and any non-recoverable third-party costs that were clearly disclosed. We are not responsible for consequential losses caused by a lawful cancellation or delay outside our control.
For long-distance or time-critical moves, it is your responsibility to provide a realistic timetable and allow sufficient flexibility for loading, travel, and unloading. We do not guarantee arrival at a specific minute unless a written guaranteed-slot arrangement has been agreed. Delays caused by traffic, weather, incidents, or events beyond our control do not usually entitle you to compensation. However, we will always act reasonably and keep you informed where practical.
Our liability is limited to losses caused directly by our proven negligence or breach of contract, subject to the exclusions and caps set out in these terms and by law. We are not liable for indirect, special, or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where liability cannot legally be limited. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.
You are responsible for ensuring that items are suitably packed, wrapped, and protected unless we have expressly agreed to provide packing services. Fragile items, electronics, glass, antiques, artwork, documents, and high-value goods should be identified before the move. We are not responsible for damage caused by poor packing, pre-existing defects, inherent fragility, or items not reasonably suitable for transport. Where we handle goods, our obligation is to use reasonable care and skill, not to guarantee against all risk of damage.
Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after delivery or the relevant incident. You should keep all packaging and provide photographs, item descriptions, and proof of value if requested. We may inspect the goods or the site before accepting any claim. If you fail to notify us promptly or prevent us from investigating, this may affect your claim to the extent permitted by law.
Waste disposal, clearance work, and the removal of unwanted items are subject to UK waste regulations. If we are asked to remove waste, rubbish, scrap, or items for disposal, you confirm that you have the lawful right to dispose of them and that the waste is accurately described. You must not ask us to transport or dispose of hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, paint, solvents, batteries, oils, or any prohibited material unless we have expressly agreed in writing and confirmed lawful arrangements.
Where waste is collected, it may be transferred only to authorised facilities or handled by lawful carriers and processors. If required by legislation, we may keep records of the transfer and ask you to provide information about the nature and origin of the waste. You agree to cooperate with any reasonable compliance checks. If a load contains undisclosed prohibited or hazardous items, or if the waste description is inaccurate, you may be responsible for extra handling, return, storage, reporting, or disposal costs, as well as any regulatory consequences arising from false information.
We reserve the right to refuse any waste collection that could breach environmental, transport, licensing, or safety rules. If we suspect items are stolen, illegally dumped, contaminated, or unlawfully presented for disposal, we may stop the job and, where appropriate, notify the relevant authorities. Customers engaging Brimsdown man and van services for clearance must understand that compliance with waste law is a shared responsibility. The customer remains responsible for ownership, lawful disposal, and accurate disclosure of all items removed.
During the service, our team may move items through doorways, stairwells, lifts, corridors, driveways, gardens, and parking areas. You must ensure the route is clear and that any permission needed to enter a building, estate, or controlled parking area has been obtained in advance. If special lifting equipment, additional labour, or access tools are required and were not disclosed before the booking, the service may be delayed or additional charges may apply. We may refuse to move any item that is unsafe to lift, too heavy for safe manual handling, or likely to cause damage to property.
We will use reasonable care when loading and unloading, but we are not obliged to dismantle, assemble, disconnect, reconnect, or test appliances unless this has been agreed beforehand. Any electrical, gas, water, or structural work remains the responsibility of qualified persons. You must remove personal data, sensitive documents, and valuable small items from furniture, drawers, bags, and boxes before collection unless otherwise arranged. We do not accept responsibility for forgotten contents unless our team has knowingly taken possession of them and the loss is due to our negligence.
Man With Van Brimsdown may also decline to move items that are illegal, dangerous, improperly packaged, or that appear to be contaminated, infested, or likely to cause harm. This includes items that may damage the vehicle, other goods, or the safety of the crew. If we reasonably believe a job would breach road safety, manual handling rules, or transport law, we may stop or amend the job. In such cases, any reasonable costs already incurred may still be payable.
If you act as an agent, landlord, tenant, business representative, or family member booking on behalf of another person, you confirm that you have authority to agree to these terms and to authorise access, handling, and payment. You will be responsible for any charges incurred if authority is later disputed, unless we knew or should reasonably have known that authority was absent. Where multiple parties are involved, each party may be jointly responsible for payment unless we agree otherwise in writing.
We may subcontract parts of the service to competent third parties where necessary for the efficient performance of the booking, including drivers, assistants, or specialist handlers. Even where subcontractors are used, we remain responsible for the service we have agreed to provide, subject to these terms and any lawful limitation of liability. We may transfer or assign our rights and obligations only where this does not reduce your protections under the contract or applicable law.
We may update these terms from time to time to reflect legal changes, operational changes, or improved service practices. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If a change materially affects your rights in a way that is not favourable, we will take reasonable steps to communicate it where appropriate. Continued use of the service after updated terms are applied may indicate acceptance to the extent permitted by law.
These terms are governed by the law of England and Wales. If you are located in Scotland or Northern Ireland, mandatory local consumer protections may also apply where relevant, and nothing in these terms prevents you from relying on rights that cannot be waived. Any dispute arising from or connected with the service or these terms will be handled through the courts of England and Wales, unless another forum must be used by law. We encourage all customers to raise concerns promptly so that they can be resolved quickly and fairly.
By booking or using the service, you acknowledge that you have read and understood these terms, and that they form part of the contract between you and the service provider. These conditions are intended to support a reliable man and van Brimsdown service while maintaining lawful trading practices, sensible risk allocation, and transparent customer arrangements. If any part of the booking includes additional written terms, those terms will apply only to the extent that they do not conflict with mandatory legal rights or these core conditions.
For clarity, these terms cover the main operating rules for our Brimsdown man and van service, including booking, payment, cancellation, liability, waste compliance, and governing law. They are designed for general legal use and should be read alongside any invoice, quotation, or written service confirmation supplied for your specific job. [IMG_2_PLACEHOLDER_NOT_USED]